Business Manager on Otter

[Resolved] Multiple Otter Dashboard Sections Down

Mon, 08 Jun 2026 22:36:58 +0000

Mitigated - We have identified and mitigated a potential issue affecting multiple sections of the Otter Dashboard, including Settings and Menu pages, which may have been unavailable or not loading as expected. We are sorry for any inconvenience this may have caused you. This incident post will be updated once we have more information.

[Resolved] [Analytics] Realtime order data in Business Manager dashboards is delayed/missing

Tue, 02 Jun 2026 09:58:16 +0000

Recovered - We have detected an issue impacting real-time analytics in Otter Dashboard. Orders may not appear in the Orders section, and reporting data such as Sales Summary, Product Mix, and Home Page metrics may not reflect recent activity.

This incident post will be updated once we have more information.

[Resolved] Otter Dashboard Reloading Issue

Fri, 29 May 2026 00:09:31 +0000

RECOVERED - We are investigating an issue affecting the Otter Dashboard, where pages may continuously reload and become inaccessible across multiple pages, including Analytics, Orders, and Ratings and Reviews. We are sorry for any inconvenience this may cause you. This incident post will be updated once we have more information.

[Resolved] Major Operational Issues Detected

Thu, 09 Apr 2026 16:18:11 +0000

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App.

Update as of 9:52 AM PST: This issue has seen recovery and our team is continuing to monitor the fix.

Thank you for your patience.