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Delivery/Partner Integration

Recently, based on average data, it looks like this system has gone down for about 199 minutes at a time.

4 entries, newest to oldest

June 8, 2026 at 5:34 PM UTC

DoorDash Orders Not Injecting ℹ

Recovered - We are currently investigating a potential issue affecting DoorDash orders not manually accepting into Otter. We are prioritizing a fix for this, and will keep you updated. Thank you for … May 5, 2026 at 4:43 PM UTC

DoorDash API Timeout Causing Failed Order Imports ℹ

RESOLVED - We are currently investigating a potential issue that may impact the uptime of one of our services, where DoorDash orders might fail to import. The issue has been detected on DoorDash’s … April 27, 2026 at 4:09 PM UTC

Uber Eats Order Import and Order Cancellation Issues ℹ

Recovered - We’ve observed potential reports affecting Uber Eats, including issues with order imports and order cancellations. We are currently seeing signs of recovery, and confirming final … February 13, 2026 at 7:29 AM UTC

Widespread Issues Revisited ℹ

MITIGATED - A widespread issue potentially affecting order management, analytics, menus and latency has re-opened after some detections of issues. We are not expecting too many issues, and are seeing …