Delivery/Partner Integration on Otter

[Resolved] DoorDash Orders Not Injecting

Mon, 08 Jun 2026 17:34:34 +0000

Recovered - We are currently investigating a potential issue affecting DoorDash orders not manually accepting into Otter. We are prioritizing a fix for this, and will keep you updated.

Thank you for your patience.

[Resolved] DoorDash API Timeout Causing Failed Order Imports

Tue, 05 May 2026 16:43:45 +0000

RESOLVED - We are currently investigating a potential issue that may impact the uptime of one of our services, where DoorDash orders might fail to import. The issue has been detected on DoorDash’s side, and their team is actively working to resolve it.

We apologize for any inconvenience this may cause and will provide updates to this incident post as more information becomes available.

[Resolved] Uber Eats Order Import and Order Cancellation Issues

Mon, 27 Apr 2026 16:09:18 +0000

Recovered - We’ve observed potential reports affecting Uber Eats, including issues with order imports and order cancellations.

We are currently seeing signs of recovery, and confirming final resolution. Thank you for your patience.

[Resolved] Widespread Issues Revisited

Fri, 13 Feb 2026 07:29:24 +0000

MITIGATED - A widespread issue potentially affecting order management, analytics, menus and latency has re-opened after some detections of issues. We are not expecting too many issues, and are seeing recovery once again.

Thank you for your patience during this.