Menu Management on Otter

[Resolved] Multiple Otter Dashboard Sections Down

Mon, 08 Jun 2026 22:36:58 +0000

Mitigated - We have identified and mitigated a potential issue affecting multiple sections of the Otter Dashboard, including Settings and Menu pages, which may have been unavailable or not loading as expected. We are sorry for any inconvenience this may have caused you. This incident post will be updated once we have more information.

[Resolved] Issue Affecting Menu Publishing to Some Locations/Channels

Tue, 02 Jun 2026 22:57:07 +0000

Recovery - We are experiencing potential issues regarding some menu locations or channels being unavailable to publish to, particularly with our direct-to-consumer integrations.

This issue has seen recovery and our team is continuing to monitor the fix.

[Resolved] [Uber Eats] - 86ing Functionality Not Working

Tue, 26 May 2026 02:07:58 +0000

Mitigated - We have identified and mitigated an issue affecting 86ing, where items marked as unavailable in Otter were successfully updating on other platforms but were intermittently failing to update on Uber Eats. We are sorry for any inconvenience this may have caused you. This incident post will be updated if any further information becomes available.

[Resolved] Menu Item Save Error & Photo Upload Failure

Mon, 25 May 2026 23:01:21 +0000

Mitigated - We identified and mitigated the potential issue affecting Menu Manager, where users were unable to add items and experienced errors when uploading menu photos. We are continuing to monitor the situation and apologize for any inconvenience this may have caused. This incident post will be updated once we have more information.

[Resolved] Major Operational Issues Detected

Thu, 09 Apr 2026 16:18:11 +0000

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App.

Update as of 9:52 AM PST: This issue has seen recovery and our team is continuing to monitor the fix.

Thank you for your patience.