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Order Manager

Recently, based on average data, it looks like this system has gone down for about 22 minutes at a time.

12 entries, newest to oldest

June 12, 2025 at 7:35 PM UTC

[Integration-Wide Third-Party Outages Detected] ℹ

We are investigating a potential issue that is affecting several services, including Clover, UberEats and DoorDash orders. This may be related to a bigger Google outage, in which each service’s down … June 5, 2025 at 10:07 PM UTC

[Order Acceptance Issues Detected] ℹ

We are seeing recovery with a potential issue that may have caused orders not being accepted into Otter. This seemed to start around 2:45pm PST time and may have affected multiple integrations. Order … May 8, 2025 at 10:53 PM UTC

[Order Import Issues] ℹ

Investigating - We are investigating a potential wide issue that may have affected order imports pushing through Otter, across several delivery partners. We are beginning to see recovery in this … April 24, 2025 at 5:54 PM UTC

[Order Import Issues Detected] ℹ

Investigating - We are investigating a potential issue that might have affected order imports mainly between 10:29am-10:41am Pacific Time. We are seeing recovery and are working toward resolution as … April 15, 2025 at 9:05 PM UTC

[Potential Order Import Issues Detected] ℹ

Investigating - Our team has detected a potential issue affecting order imports not coming through on time . If affected, we sincerely apologize for this issue, and want to assure you that our Product … March 25, 2025 at 11:53 PM UTC

[Order Import Issues Detected] ℹ

Investigating - We are investigating a potential issue that might affect order imports into Otter. Starting around 3:50pm PST, UberEats orders may have had import or acceptance issues. Our Product … March 19, 2025 at 3:29 PM UTC

[Order Acceptance Issues Detected in Europe] ℹ

Investigating - We are investigating a potential issue affecting order imports and injections not auto-accepting into our system in several countries in Europe, and potentially Canada.** Our Product … February 20, 2025 at 3:19 AM UTC

[Order Issues Detected] ℹ

Resolved - An issue with Orders importing without any items has been resolved & no further interruptions should be expected. We are sorry for any inconvenience this caused & appreciate your … February 20, 2025 at 12:17 AM UTC

[Order Import & Menu Update Issues Detected] ℹ

Investigating - We are investigating an issue impacting Rappi Order Imports & Menu Updates. This incident post will be updated once we have more information. We apologize for any inconvenience … February 18, 2025 at 8:49 PM UTC

[Order Import Issues Detected] ℹ

Investigating - We have resolved an issue affecting order imports and order acceptance failing between 11:15am and 11:25am PST time. We should see recovery in order import. Our team has been going …

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