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Order Manager

Recently, based on average data, it looks like this system has gone down for about 292 minutes at a time.

10 entries, newest to oldest

June 29, 2026 at 6:09 PM UTC

Order Notification Issues Detected ℹ

Mitigated - We have mitigated an issue about the orders not appearing in the Orders section of the Otter app. Our team continues to monitor the system closely to ensure full stability and data … June 8, 2026 at 5:34 PM UTC

DoorDash Orders Not Injecting ℹ

Recovered - We are currently investigating a potential issue affecting DoorDash orders not manually accepting into Otter. We are prioritizing a fix for this, and will keep you updated. Thank you for … May 22, 2026 at 4:07 PM UTC

Non-Otter POS Customers Prompted for PIN on Otter App ℹ

Recovered - We’ve observed reports that some non-Otter POS customers are being prompted to log in with a PIN on the Otter App. We are currently seeing signs of recovery, and confirming final … May 15, 2026 at 12:18 AM UTC

Unable to Mark Orders as Ready in Order Manager ℹ

Mitigated - We have implemented a mitigation for the issue affecting the ability to mark orders as “Ready” in the Order Manager, and functionality should now be restored for affected users. We … May 5, 2026 at 4:43 PM UTC

DoorDash API Timeout Causing Failed Order Imports ℹ

RESOLVED - We are currently investigating a potential issue that may impact the uptime of one of our services, where DoorDash orders might fail to import. The issue has been detected on DoorDash’s … April 29, 2026 at 12:05 AM UTC

Doordash-api integration is failing ℹ

Investigating - We are currently investigating a potential issue that may impact the uptime of one of our services, where DoorDash orders might fail to import. We apologize for any inconvenience this … April 27, 2026 at 4:09 PM UTC

Uber Eats Order Import and Order Cancellation Issues ℹ

Recovered - We’ve observed potential reports affecting Uber Eats, including issues with order imports and order cancellations. We are currently seeing signs of recovery, and confirming final … April 9, 2026 at 4:18 PM UTC

Major Operational Issues Detected ℹ

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App. Update as of 9:52 AM PST: This issue has seen recovery and … February 13, 2026 at 7:29 AM UTC

Widespread Issues Revisited ℹ

MITIGATED - A widespread issue potentially affecting order management, analytics, menus and latency has re-opened after some detections of issues. We are not expecting too many issues, and are seeing … February 13, 2026 at 4:35 AM UTC

Major Operational Issues Detected ℹ

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations. Update as of 10:23pm PST: We are …