Order Manager on Otter

[Resolved] DoorDash Orders Not Injecting

Mon, 08 Jun 2026 17:34:34 +0000

Recovered - We are currently investigating a potential issue affecting DoorDash orders not manually accepting into Otter. We are prioritizing a fix for this, and will keep you updated.

Thank you for your patience.

[Resolved] Non-Otter POS Customers Prompted for PIN on Otter App

Fri, 22 May 2026 16:07:59 +0000

Recovered - We’ve observed reports that some non-Otter POS customers are being prompted to log in with a PIN on the Otter App.

We are currently seeing signs of recovery, and confirming final resolution. Thank you for your patience.

[Resolved] Unable to Mark Orders as Ready in Order Manager

Fri, 15 May 2026 00:18:00 +0000

Mitigated - We have implemented a mitigation for the issue affecting the ability to mark orders as “Ready” in the Order Manager, and functionality should now be restored for affected users. We sincerely apologize for any inconvenience this may have caused. We will continue monitoring the issue to ensure stability and will share further updates if needed.

[Resolved] DoorDash API Timeout Causing Failed Order Imports

Tue, 05 May 2026 16:43:45 +0000

RESOLVED - We are currently investigating a potential issue that may impact the uptime of one of our services, where DoorDash orders might fail to import. The issue has been detected on DoorDash’s side, and their team is actively working to resolve it.

We apologize for any inconvenience this may cause and will provide updates to this incident post as more information becomes available.

[Resolved] Uber Eats Order Import and Order Cancellation Issues

Mon, 27 Apr 2026 16:09:18 +0000

Recovered - We’ve observed potential reports affecting Uber Eats, including issues with order imports and order cancellations.

We are currently seeing signs of recovery, and confirming final resolution. Thank you for your patience.

[Resolved] Major Operational Issues Detected

Thu, 09 Apr 2026 16:18:11 +0000

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App.

Update as of 9:52 AM PST: This issue has seen recovery and our team is continuing to monitor the fix.

Thank you for your patience.

[Resolved] Widespread Issues Revisited

Fri, 13 Feb 2026 07:29:24 +0000

MITIGATED - A widespread issue potentially affecting order management, analytics, menus and latency has re-opened after some detections of issues. We are not expecting too many issues, and are seeing recovery once again.

Thank you for your patience during this.

[Resolved] Major Operational Issues Detected

Fri, 13 Feb 2026 04:35:20 +0000

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations.

Update as of 10:23pm PST: We are seeing recovery in orders, Picnic, and integrations, with some leftover latency.

We are prioritizing a fix for this issue ASAP. Thank you so much for your patience.