Tablet Software on Otter

[Resolved] Non-Otter POS Customers Prompted for PIN on Otter App

Fri, 22 May 2026 16:07:59 +0000

Recovered - We’ve observed reports that some non-Otter POS customers are being prompted to log in with a PIN on the Otter App.

We are currently seeing signs of recovery, and confirming final resolution. Thank you for your patience.

[Resolved] Major Operational Issues Detected

Thu, 09 Apr 2026 16:18:11 +0000

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App.

Update as of 9:52 AM PST: This issue has seen recovery and our team is continuing to monitor the fix.

Thank you for your patience.

[Resolved] Major Operational Issues Detected

Fri, 13 Feb 2026 04:35:20 +0000

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations.

Update as of 10:23pm PST: We are seeing recovery in orders, Picnic, and integrations, with some leftover latency.

We are prioritizing a fix for this issue ASAP. Thank you so much for your patience.