Otter

[Resolved] Multiple Otter Dashboard Sections Down

Mon, 08 Jun 2026 22:36:58 +0000

Mitigated - We have identified and mitigated a potential issue affecting multiple sections of the Otter Dashboard, including Settings and Menu pages, which may have been unavailable or not loading as expected. We are sorry for any inconvenience this may have caused you. This incident post will be updated once we have more information.

[Resolved] DoorDash Orders Not Injecting

Mon, 08 Jun 2026 17:34:34 +0000

Recovered - We are currently investigating a potential issue affecting DoorDash orders not manually accepting into Otter. We are prioritizing a fix for this, and will keep you updated.

Thank you for your patience.

[Resolved] Analytics and Homepage Not Loading

Fri, 05 Jun 2026 21:40:05 +0000

Mitigated - We have identified and mitigated a potential issue affecting the Otter Dashboard. Users may have experienced issues where the Analytics and Homepage pages were not loading, resulting in empty states, errors, or loading indicators. We are sorry for any inconvenience this may have caused. This incident post will be updated once we have more information.

[Resolved] Issue Affecting Menu Publishing to Some Locations/Channels

Tue, 02 Jun 2026 22:57:07 +0000

Recovery - We are experiencing potential issues regarding some menu locations or channels being unavailable to publish to, particularly with our direct-to-consumer integrations.

This issue has seen recovery and our team is continuing to monitor the fix.

[Resolved] [Analytics] Realtime order data in Business Manager dashboards is delayed/missing

Tue, 02 Jun 2026 09:58:16 +0000

Recovered - We have detected an issue impacting real-time analytics in Otter Dashboard. Orders may not appear in the Orders section, and reporting data such as Sales Summary, Product Mix, and Home Page metrics may not reflect recent activity.

This incident post will be updated once we have more information.

[Resolved] Otter Dashboard Reloading Issue

Fri, 29 May 2026 00:09:31 +0000

RECOVERED - We are investigating an issue affecting the Otter Dashboard, where pages may continuously reload and become inaccessible across multiple pages, including Analytics, Orders, and Ratings and Reviews. We are sorry for any inconvenience this may cause you. This incident post will be updated once we have more information.

[Resolved] [Uber Eats] - 86ing Functionality Not Working

Tue, 26 May 2026 02:07:58 +0000

Mitigated - We have identified and mitigated an issue affecting 86ing, where items marked as unavailable in Otter were successfully updating on other platforms but were intermittently failing to update on Uber Eats. We are sorry for any inconvenience this may have caused you. This incident post will be updated if any further information becomes available.

[Resolved] Menu Item Save Error & Photo Upload Failure

Mon, 25 May 2026 23:01:21 +0000

Mitigated - We identified and mitigated the potential issue affecting Menu Manager, where users were unable to add items and experienced errors when uploading menu photos. We are continuing to monitor the situation and apologize for any inconvenience this may have caused. This incident post will be updated once we have more information.

[Resolved] Non-Otter POS Customers Prompted for PIN on Otter App

Fri, 22 May 2026 16:07:59 +0000

Recovered - We’ve observed reports that some non-Otter POS customers are being prompted to log in with a PIN on the Otter App.

We are currently seeing signs of recovery, and confirming final resolution. Thank you for your patience.

[Resolved] Unable to Mark Orders as Ready in Order Manager

Fri, 15 May 2026 00:18:00 +0000

Mitigated - We have implemented a mitigation for the issue affecting the ability to mark orders as “Ready” in the Order Manager, and functionality should now be restored for affected users. We sincerely apologize for any inconvenience this may have caused. We will continue monitoring the issue to ensure stability and will share further updates if needed.

[Resolved] Business Manager Sales Summary Page Broken

Wed, 13 May 2026 11:09:48 +0000

Resolved - We are investigating an issue affecting the Sales Summary page in Business Manager, where users may encounter an “Uh-oh!” error when attempting to access the page.

We are sorry for any inconvenience this may cause you. This incident post will be updated once we have more information.

[Resolved] DoorDash API Timeout Causing Failed Order Imports

Tue, 05 May 2026 16:43:45 +0000

RESOLVED - We are currently investigating a potential issue that may impact the uptime of one of our services, where DoorDash orders might fail to import. The issue has been detected on DoorDash’s side, and their team is actively working to resolve it.

We apologize for any inconvenience this may cause and will provide updates to this incident post as more information becomes available.

[Resolved] Uber Eats Order Import and Order Cancellation Issues

Mon, 27 Apr 2026 16:09:18 +0000

Recovered - We’ve observed potential reports affecting Uber Eats, including issues with order imports and order cancellations.

We are currently seeing signs of recovery, and confirming final resolution. Thank you for your patience.

[Resolved] Major Operational Issues Detected

Thu, 09 Apr 2026 16:18:11 +0000

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App.

Update as of 9:52 AM PST: This issue has seen recovery and our team is continuing to monitor the fix.

Thank you for your patience.

[Resolved] Potential Uber Eats Order Import Issues & Unexpected Store Pausing

Wed, 01 Apr 2026 23:41:07 +0000

RESOLVED - We’ve observed potential reports affecting Uber Eats, including issues with order imports and unexpected store pausing.

At this time, this appears to be related to a possible third-party issue on Uber Eats’ end. We are currently seeing signs of recovery and are closely monitoring the situation while staying in contact with the Uber Eats team for updates.

[Resolved] Widespread Issues Revisited

Fri, 13 Feb 2026 07:29:24 +0000

MITIGATED - A widespread issue potentially affecting order management, analytics, menus and latency has re-opened after some detections of issues. We are not expecting too many issues, and are seeing recovery once again.

Thank you for your patience during this.

[Resolved] Major Operational Issues Detected

Fri, 13 Feb 2026 04:35:20 +0000

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations.

Update as of 10:23pm PST: We are seeing recovery in orders, Picnic, and integrations, with some leftover latency.

We are prioritizing a fix for this issue ASAP. Thank you so much for your patience.

[Resolved] Proactive Announcement: Cloud Provider Outage Detected

Mon, 02 Feb 2026 21:31:24 +0000

RESOLVED - We have detected a third-party outage from our Cloud provider that is being prioritized at this moment. As of now, our products have been found to be running smoothly, but we are staying close to this outage to help prevent any issues from starting.

We appreciate your patience as we stay close to a resolution from this third party.