← Go back to Otter

Issues

Recently, based on average data, it looks like this system has gone down for about 345 minutes at a time.

10 entries, newest to oldest

April 9, 2026 at 4:18 PM UTC

Major Operational Issues Detected ℹ

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App. Update as of 9:52 AM PST: This issue has seen recovery and … April 1, 2026 at 11:41 PM UTC

Potential Uber Eats Order Import Issues & Unexpected Store Pausing ℹ

RESOLVED - We’ve observed potential reports affecting Uber Eats, including issues with order imports and unexpected store pausing. At this time, this appears to be related to a possible third-party … February 13, 2026 at 7:29 AM UTC

Widespread Issues Revisited ℹ

MITIGATED - A widespread issue potentially affecting order management, analytics, menus and latency has re-opened after some detections of issues. We are not expecting too many issues, and are seeing … February 13, 2026 at 4:35 AM UTC

Major Operational Issues Detected ℹ

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations. Update as of 10:23pm PST: We are … February 2, 2026 at 9:31 PM UTC

Proactive Announcement: Cloud Provider Outage Detected ℹ

RESOLVED - We have detected a third-party outage from our Cloud provider that is being prioritized at this moment. As of now, our products have been found to be running smoothly, but we are staying … November 18, 2025 at 5:24 PM UTC

Order Import Issues Detected ℹ

RESOLVED - We have detected an issue affecting order imports for several potential integrations, due to a 3rd-party Cloudfare outage. This seems to mainly be affecting UberEats order imports, but may … November 11, 2025 at 8:20 PM UTC

Access Issues Detected ℹ

RESOLVED - We have detected potential issues with subscriptions that may access to Order Manager and Otter Dashboard. This is not affecting everyone, only a fraction of customers. We are prioritizing … November 4, 2025 at 4:46 AM UTC

Analytics Issues Detected ℹ

Resolved - We have detected an issue impacting Analytics. You may be experiencing issues with Otter Dashboard Analytics not loading. Our team is prioritizing this fix. We are beginning to see recovery … November 3, 2025 at 10:06 PM UTC

Potential 86'ing Issue Detected ℹ

Resolved - We’re detected an issue affecting menu functionality. Your orders should still be coming in, but you may be experiencing issues with 86ing. We’re working to fix this ASAP, and we thank you … October 29, 2025 at 4:46 PM UTC

[Printer Issues Detected] ℹ

RESOLVED - We are investigating a potential issue that might affect printers. Printers may be offline and not printing orders, mainly affecting ethernet/cloud printers, however, it may expand to …