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Issues

Recently, based on average data, it looks like this system has gone down for about 683 minutes at a time.

18 entries, newest to oldest

June 8, 2026 at 10:36 PM UTC

Multiple Otter Dashboard Sections Down ℹ

Mitigated - We have identified and mitigated a potential issue affecting multiple sections of the Otter Dashboard, including Settings and Menu pages, which may have been unavailable or not loading as … June 8, 2026 at 5:34 PM UTC

DoorDash Orders Not Injecting ℹ

Recovered - We are currently investigating a potential issue affecting DoorDash orders not manually accepting into Otter. We are prioritizing a fix for this, and will keep you updated. Thank you for … June 5, 2026 at 9:40 PM UTC

Analytics and Homepage Not Loading ℹ

Mitigated - We have identified and mitigated a potential issue affecting the Otter Dashboard. Users may have experienced issues where the Analytics and Homepage pages were not loading, resulting in … June 2, 2026 at 10:57 PM UTC

Issue Affecting Menu Publishing to Some Locations/Channels ℹ

Recovery - We are experiencing potential issues regarding some menu locations or channels being unavailable to publish to, particularly with our direct-to-consumer integrations. This issue has seen … June 2, 2026 at 9:58 AM UTC

[Analytics] Realtime order data in Business Manager dashboards is delayed/missing ℹ

Recovered - We have detected an issue impacting real-time analytics in Otter Dashboard. Orders may not appear in the Orders section, and reporting data such as Sales Summary, Product Mix, and Home … May 29, 2026 at 12:09 AM UTC

Otter Dashboard Reloading Issue ℹ

RECOVERED - We are investigating an issue affecting the Otter Dashboard, where pages may continuously reload and become inaccessible across multiple pages, including Analytics, Orders, and Ratings and … May 26, 2026 at 2:07 AM UTC

[Uber Eats] - 86ing Functionality Not Working ℹ

Mitigated - We have identified and mitigated an issue affecting 86ing, where items marked as unavailable in Otter were successfully updating on other platforms but were intermittently failing to … May 25, 2026 at 11:01 PM UTC

Menu Item Save Error & Photo Upload Failure ℹ

Mitigated - We identified and mitigated the potential issue affecting Menu Manager, where users were unable to add items and experienced errors when uploading menu photos. We are continuing to monitor … May 22, 2026 at 4:07 PM UTC

Non-Otter POS Customers Prompted for PIN on Otter App ℹ

Recovered - We’ve observed reports that some non-Otter POS customers are being prompted to log in with a PIN on the Otter App. We are currently seeing signs of recovery, and confirming final … May 15, 2026 at 12:18 AM UTC

Unable to Mark Orders as Ready in Order Manager ℹ

Mitigated - We have implemented a mitigation for the issue affecting the ability to mark orders as “Ready” in the Order Manager, and functionality should now be restored for affected users. We …

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