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Issues

Recently, based on average data, it looks like this system has gone down for about 406 minutes at a time.

21 entries, newest to oldest

June 29, 2026 at 6:09 PM UTC

Order Notification Issues Detected ℹ

Mitigated - We have mitigated an issue about the orders not appearing in the Orders section of the Otter app. Our team continues to monitor the system closely to ensure full stability and data … June 18, 2026 at 1:33 AM UTC

Incorrect Tax Rate Applied ℹ

Resolved - The issue affecting tax rate application has been resolved. Tax rates are now being applied correctly. We apologize for any inconvenience this may have caused and appreciate your patience … June 8, 2026 at 10:36 PM UTC

Multiple Otter Dashboard Sections Down ℹ

Mitigated - We have identified and mitigated a potential issue affecting multiple sections of the Otter Dashboard, including Settings and Menu pages, which may have been unavailable or not loading as … June 8, 2026 at 5:34 PM UTC

DoorDash Orders Not Injecting ℹ

Recovered - We are currently investigating a potential issue affecting DoorDash orders not manually accepting into Otter. We are prioritizing a fix for this, and will keep you updated. Thank you for … June 5, 2026 at 9:40 PM UTC

Analytics and Homepage Not Loading ℹ

Mitigated - We have identified and mitigated a potential issue affecting the Otter Dashboard. Users may have experienced issues where the Analytics and Homepage pages were not loading, resulting in … June 2, 2026 at 10:57 PM UTC

Issue Affecting Menu Publishing to Some Locations/Channels ℹ

Recovery - We are experiencing potential issues regarding some menu locations or channels being unavailable to publish to, particularly with our direct-to-consumer integrations. This issue has seen … June 2, 2026 at 9:58 AM UTC

[Analytics] Realtime order data in Business Manager dashboards is delayed/missing ℹ

Recovered - We have detected an issue impacting real-time analytics in Otter Dashboard. Orders may not appear in the Orders section, and reporting data such as Sales Summary, Product Mix, and Home … May 29, 2026 at 12:09 AM UTC

Otter Dashboard Reloading Issue ℹ

RECOVERED - We are investigating an issue affecting the Otter Dashboard, where pages may continuously reload and become inaccessible across multiple pages, including Analytics, Orders, and Ratings and … May 26, 2026 at 2:07 AM UTC

[Uber Eats] - 86ing Functionality Not Working ℹ

Mitigated - We have identified and mitigated an issue affecting 86ing, where items marked as unavailable in Otter were successfully updating on other platforms but were intermittently failing to … May 25, 2026 at 11:01 PM UTC

Menu Item Save Error & Photo Upload Failure ℹ

Mitigated - We identified and mitigated the potential issue affecting Menu Manager, where users were unable to add items and experienced errors when uploading menu photos. We are continuing to monitor …

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