Otter

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Analytics & Financials Operational

Business Manager Operational

Delivery/Partner Integration Operational

Direct Order Operational

Future Foods Operational

Marketing Operational

Menu Management Operational

Order Manager Operational

POS Integration Operational

Tablet Software Operational

Virtual Brand Operational

Incident history

June 25, 2024 at 9:53 PM UTC

[Order Manager Latency Issues] ℹ

Investigating - We are investigating a potential issue that might affect loading issues in Order Manager and Business Manager, as well as latency when using the product. There may also be some … June 22, 2024 at 12:11 AM UTC

[Order Issue Detected] ℹ

Investigating - We are seeing recovery for an issue occurring earlier this evening, affecting order import, order delay, and unpausing stores. Our team has been successfully unpausing stores that … June 16, 2024 at 1:34 PM UTC

[Order Manager Login Issues Detected] ℹ

Investigating - We are investigating a potential issue that might affect logging into Order Manager on the Otter tablet. Our team is working to resolve this as soon as possible. In the meantime, you … June 13, 2024 at 5:05 PM UTC

[86ing Errors Detected] ℹ

Investigating - We are investigating a potential issue that might affect 86ing items for Doordash integrations. Items may still be 86’d properly, however, our team is taking precaution to make … June 11, 2024 at 10:14 PM UTC

[Order Manager Outage Detected] ℹ

Mitigated - We are seeing recovery for an issue impacting Order Manager and loading/ log-in issues for kitchens. Thank you for your patience, and we will continue to monitor. June 11, 2024 at 5:35 PM UTC

[86ing Errors Detected] ℹ

Investigating - We have resolved an issue regarding an “unexpected error” when attempting to 86 items on Order Manager/ Business Manager. Thank you for your patience, and feel free to … June 1, 2024 at 12:26 AM UTC

Uber Eats Connections Disrupted ℹ

Investigating - We are investigating a potential issue that might affect Uber Eats connections for order imports and acceptance. Our team is going through and fixing these connections. Thank you for … May 22, 2024 at 4:29 PM UTC

Financials Outage Detected ℹ

Investigating - We are investigating a potential issue that might affect the uptime of one our of services. We are sorry for any inconvenience this may cause you. This incident post will be updated … May 8, 2024 at 3:13 PM UTC

Financial Data Issues Detected ℹ

Investigating - We are investigating an issue affecting financial data, and it may be affecting your “Transactions” tab in Business Manager. Our team is working on resolving this issue as soon as … April 25, 2024 at 12:17 AM UTC

Integrations Outage Detected ℹ

Investigating - We are investigating a potential issue that might affect the connection of some of our connections or missing integrations. This may affect order import, menu functions and storefront … March 16, 2024 at 7:01 PM UTC

Outage Detected ℹ

We have mitigated an outage affecting store operations and are seeing recovery. We are in the process of unpausing stores affected. Thank you very much for your understanding and we apologize for any … March 5, 2024 at 2:48 AM UTC

Uber Eats is Experiencing an Outage ℹ

Resolved - A third-party issue impacting UberEats operations, including creating and sending Orders to Otter, has been resolved. February 13, 2024 at 10:01 PM UTC

Outage - Internal Systems Down ℹ

Operational - Our team has recovered our internal tools and order processing products to operational stage. January 27, 2024 at 12:54 AM UTC

Latency Outage on Product Tools ℹ

Investigating - We are investigating an outage that is affecting our internal tools, as well as some of our products affecting Order Manager and Business Manager, including slower loading pages. Our …