Incident history

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2025 (36)

November 18, 2025 at 5:24 PM UTC

Order Import Issues Detected  ℹ

RESOLVED - We have detected an issue affecting order imports for several potential integrations, due to a 3rd-party Cloudfare outage. This seems to mainly be affecting UberEats order imports, but may … November 11, 2025 at 8:20 PM UTC

Access Issues Detected  ℹ

RESOLVED - We have detected potential issues with subscriptions that may access to Order Manager and Otter Dashboard. This is not affecting everyone, only a fraction of customers. We are prioritizing … November 4, 2025 at 4:46 AM UTC

Analytics Issues Detected  ℹ

Resolved - We have detected an issue impacting Analytics. You may be experiencing issues with Otter Dashboard Analytics not loading. Our team is prioritizing this fix. We are beginning to see recovery … November 3, 2025 at 10:06 PM UTC

Potential 86'ing Issue Detected  ℹ

Resolved - We’re detected an issue affecting menu functionality. Your orders should still be coming in, but you may be experiencing issues with 86ing. We’re working to fix this ASAP, and we thank you … October 29, 2025 at 4:46 PM UTC

[Printer Issues Detected]  ℹ

RESOLVED - We are investigating a potential issue that might affect printers. Printers may be offline and not printing orders, mainly affecting ethernet/cloud printers, however, it may expand to … October 27, 2025 at 5:54 PM UTC

[Potential Analytics Delays Detected]  ℹ

RESOLVED - We have detected an issue impacting Otter Analytics. You may be experiencing issues with analytics reports not loading in real-time. This began around 10:05am PST time. Our team is … October 25, 2025 at 12:33 AM UTC

[Potential Reporting Latency Issues Detected]  ℹ

Investigating - We are investigating a potential issue that might affect order reports and overall analytics in Otter Dashboard and Order Manager. You may be experiencing real-time analytics not … October 20, 2025 at 5:16 PM UTC

[Menu Publishing Latency Detected]  ℹ

RESOLVED - We are investigating a potential issue that might affect menu publishing. We’ve detected publishing latency, where the publish loads to extended amounts of time or has an error … October 9, 2025 at 8:54 PM UTC

[Analytics Loading Issues Detected]  ℹ

RESOLVED - We have detected an issue impacting the Analytics page in Otter Dashboard (manager.tryotter.com). You may be experiencing issues with certain analytics pages not loading. Our team is … September 24, 2025 at 11:30 PM UTC

Otter Dashboard Issues Detected  ℹ

Resolved - Issues with Otter Dashboard have been resolved and no further interruptions are expected. We appreciate your patience and apologize for any inconvenience caused. September 19, 2025 at 6:45 PM UTC

[UberEats Onboarding Issues Detected]  ℹ

Resolved - An issue impacting onboarding new UberEats connections has been resolved We thank you for your patience and apologize for any inconveniences caused. September 9, 2025 at 11:31 PM UTC

[Analytics Page Issues Detected]  ℹ

RESOLVED - We have detected a potential issue affecting the Analytics page in Otter Dashboard. We have seen reports that https://manager.tryotter.com/analytics/business may be showing blank or … August 13, 2025 at 6:03 AM UTC

[Analytics Delays Detected]  ℹ

RESOLVED - We are investigating a potential issue that might affect real-time analytics reporting on both Order Manager and manager.tryotter.com. Financial reports may be delayed up to a few hours. … July 30, 2025 at 7:59 PM UTC

Unable to access Sales Breakdown in Business Manager  ℹ

RESOLVED - We are investigating a potential issue that might affect being able to access the Net Sales Breakdown in your Business Manager for dates between 7/21/25 - 7/27/25. We are sorry for any … July 29, 2025 at 11:06 PM UTC

ChowNow Order Import Issues Detected  ℹ

Resolved - Incident impacting ChowNow order imports has been resolved. No further interruptions to Order & Menu operations anticipated July 26, 2025 at 4:42 PM UTC

"Brand Name" Showing as "NULL"  ℹ

Resolved - The issue impacting the ability to filter reporting by “Brand Name” in Business Manager has been resolved. We are sorry for any inconvenience this may have caused and appreciate your … July 21, 2025 at 2:09 AM UTC

Analytics Sales Data Issues  ℹ

Investigating - We are working on recovery for an issue affecting sales performance data not populating on Otter Dashboard and Order Manager. We are beginning to see recovery and are prioritizing … July 17, 2025 at 9:10 PM UTC

Analytics Exporting Issues Detected  ℹ

Investigating - We are investigating an issue that might affect the ability to export Analytics & Financials through Business Manager. We apologize for any inconvenience caused and are working to … July 16, 2025 at 11:03 PM UTC

Menu Publishing and 86ing Issue for Future Foods Customers  ℹ

Resolved - Issues regarding Menu Publishing & 86n’g across some Future Foods brands have been resolved. Thanks for your patience and we apologize for the inconvenience caused. July 14, 2025 at 9:33 PM UTC

86ing Errors Detected  ℹ

RESOLVED - We are investigating a potential issue that might affect 86ing items on our platform. You may be receiving an error when doing so, and items may not be reflecting expected availability. … July 11, 2025 at 6:49 PM UTC

[Order Acceptance Issues Detected]  ℹ

RESOLVED - We have detected a potential issue that might affect order acceptance for Doordash and UberEats orders. Our team is currently investigating impact to ensure resolution as quickly as … July 11, 2025 at 2:13 AM UTC

Analytics Report Issues Detected  ℹ

RESOLVED - We are investigating a potential issue that might affect reports in our Analytics page on Otter Dashboard, including Team Performance and other analytics. We apologize for this issue and … June 20, 2025 at 2:20 AM UTC

[Order Issues Detected]  ℹ

Resolved - We are investigating a potential issue that might have affected order imports and acceptance for several integrations - lasting from 6:42pm-7:20pm PST time. We are seeing recovery in this, … June 12, 2025 at 7:35 PM UTC

[Integration-Wide Third-Party Outages Detected]  ℹ

RESOLVED - We are investigating a potential issue that is affecting several services, including Clover, UberEats and DoorDash orders. This may be related to a bigger Google outage, in which each … June 12, 2025 at 7:07 PM UTC

[Clover Injection Issues and Third-party UberEats Issues Detected]  ℹ

RESOLVED - We are investigating a potential issue that is affecting several services, including Clover, UberEats and DoorDash orders. This may be related to a bigger Google outage, in which each … June 10, 2025 at 4:43 PM UTC

[Business Manager Onboarding Issues Detected]  ℹ

RESOLVED - We are investigating a potential issue that might affect active and prospective onboardings for CloudKitchens customers via Otter Dashboard at manager.tryotter.com. Our team is working on … June 5, 2025 at 10:07 PM UTC

[Order Acceptance Issues Detected]  ℹ

RESOLVED - We are seeing recovery with a potential issue that may have caused orders not being accepted into Otter. This seemed to start around 2:45pm PST time and may have affected multiple … May 8, 2025 at 10:53 PM UTC

[Order Import Issues]  ℹ

RESOLVED - We are investigating a potential wide issue that may have affected order imports pushing through Otter, across several delivery partners. We are beginning to see recovery in this issue, and … May 8, 2025 at 5:59 PM UTC

[POS Injection Issues Detected]  ℹ

RESOLVED - We are investigating a potential issue that might affect POS injections, mainly for UberEats orders. We apologize for this inconvenience, if affected, and we are working directly with these … April 30, 2025 at 5:55 PM UTC

[Issues with Connecting New Integrations]  ℹ

RESOLVED - We are investigating a potential issue blocking the ability to connect a new integration on Otter Dashboard (manager.tryotter.com), as well as our backend. This mainly seems to be affecting … April 24, 2025 at 5:54 PM UTC

[Order Import Issues Detected]  ℹ

RESOLVED - We are investigating a potential issue that might have affected order imports mainly between 10:29am-10:41am Pacific Time. We are seeing recovery and are working toward resolution as soon … April 15, 2025 at 9:05 PM UTC

[Potential Order Import Issues Detected]  ℹ

RESOLVED - Our team has detected a potential issue affecting order imports not coming through on time . If affected, we sincerely apologize for this issue, and want to assure you that our Product team … March 25, 2025 at 11:53 PM UTC

[Order Import Issues Detected]  ℹ

RESOLVED - We are investigating a potential issue that might affect order imports into Otter. Starting around 3:50pm PST, UberEats orders may have had import or acceptance issues. Our Product team has … March 19, 2025 at 3:29 PM UTC

[Order Acceptance Issues Detected in Europe]  ℹ

RESOLVED - We are investigating a potential issue affecting order imports and injections not auto-accepting into our system in several countries in Europe, and potentially Canada.** March 12, 2025 at 5:14 PM UTC

[Otter Dashboard Issues Detected]  ℹ

Resolved - We have detected an issue where Otter Dashboard on manager.tryotter.com was down between 9:47am and 10:07am PST today. Our Product team has resolved this issue, and we appreciate your … March 11, 2025 at 5:53 PM UTC

[Otter Dashboard Latency Detected]  ℹ

RESOLVED - We detected a potential issue that might affect the Analytics reporting in Otter Dashboard at manager.tryotter.com. You may have experienced latency in loading information, as well as an …