Otter

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Analytics & Financials Operational

Business Manager Operational

Delivery/Partner Integration Operational

Direct Order Operational

Future Foods Operational

Marketing Operational

Menu Management Operational

Order Manager Operational

POS Integration Operational

Tablet Software Operational

Virtual Brand Operational

Incident history

November 19, 2024 at 4:55 AM UTC

[Order Issues Detected] ℹ

Investigating - We detected an issue affecting order creation and import that lasted for about 30 minutes. We are seeing recovery and thank you for your patience as we worked through this issue. Our … November 15, 2024 at 6:02 AM UTC

[Printer Issues Detected] ℹ

Investigating - We are seeing recovery in an issue affecting printers being disconnected, that started at 8pm PST on 11/14. You should start seeing recovery, and feel free to follow this ARTICLE if … November 14, 2024 at 6:59 PM UTC

[Future Foods Payouts Delayed] ℹ

Investigating - We are investigating a potential issue that might affect payouts for Future Foods customers. Payouts may be pending/delayed, and we apologize for any inconvenience due to this issue. … October 22, 2024 at 5:23 PM UTC

[Ubereats Order Issues Detected] ℹ

Investigating - We are investigating a potential issue that might affect order acceptance for UberEats orders. Our team is prioritizing this issue, and hope to have a resolution soon. Please follow … October 8, 2024 at 6:50 PM UTC

[Order Acceptance Issues Detected] ℹ

Investigating - We are investigating a potential issue that might affect order acceptance through Order Manager for several integrations. We apologize for this issue, and our team is prioritizing on … September 27, 2024 at 7:24 PM UTC

[Order and Processing Issues Detected] ℹ

Investigating - We are investigating a potential issue that is affecting processing for orders. There may have been some order cancellations and delivery partner pausing. Additionally, some orders are … September 11, 2024 at 6:34 PM UTC

[Storefront Status Errors Detected] ℹ

Investigating - We are investigating a potential issue that might affect storefront statuses on Order Manager reflecting correctly. If changing the store status from open to closed, and vice versa, … September 11, 2024 at 2:32 AM UTC

[Direct Orders Issue Detected] ℹ

Investigating - We are investigating a potential issue that might affect Direct Orders for Otter customers. Kitchens using Direct Orders may not be affected. We apologize for the inconvenience, and … September 4, 2024 at 8:03 PM UTC

[Analytics Errors Detected] ℹ

Investigating - We are investigating a potential issue that might affect the “Analytics” and “Orders” page in your Business Manager. You may be experiencing a loading issue for our Analytics platform, … August 28, 2024 at 10:04 PM UTC

[Doordash Analytics Outage Detected] ℹ

We are experiencing a temporary issue of receiving payout transaction data from DoorDash. As a result, the data on the financials/analytics page is delayed. The team is working on mitigating this … August 28, 2024 at 12:20 AM UTC

[Order Refund Issues Detected] ℹ

Investigating - We are investigating a potential issue that might affect order refunds for our Kitchens customers. We are seeing a “Failed to fetch payment details” error when clicking … August 23, 2024 at 11:21 PM UTC

[Order Confirmation Issues Detected] ℹ

Investigating - We are investigating a potential issue that might affect order confirmation, particularly with Doordash and UberEats orders, coming through the Otter tablet. We’re starting to … August 19, 2024 at 2:44 PM UTC

[Doordash Outage Detected] ℹ

Investigating - We are investigating a third-party issue from Doordash that may be affecting some order imports, order cancellations and storefront statuses. Doordash engineering team is working on … August 11, 2024 at 9:18 PM UTC

[Issues with Storefront Visibility in Order Manager Detected] ℹ

Investigating - We are investigating a potential issue that might affect Order Manager visibility into storefront status. Although stores may be online, this may not reflect on the Order Manager app … July 19, 2024 at 9:34 PM UTC

[Grubhub 86ing Errors Detected] ℹ

Investigating - We are investigating a potential issue that might affect 86ing items for Grubhub. It is very possible that items are still being 86’d successfully, however, we are having issues … July 18, 2024 at 11:05 PM UTC

[Latency Issues Detected] ℹ

Investigating - We are investigating a potential issue that is affecting our backend, leading to loading issues when accessing integrations to support, as well as Business Manager loading issues.\ We … July 17, 2024 at 9:57 PM UTC

Delivery Partner Integration Issues Detected ℹ

Mitigated - We’ve detected an issue that may have caused orders to not import across our delivery partner integrations. The incident is already mitigated, but we recommend checking your order partners … July 12, 2024 at 10:22 PM UTC

[86ing Errors Detected] ℹ

Investigating - We are investigating a potential issue that might affect 86ing items. There may be an unexpected error when attempting to use this feature when 86ing in a large amount/bulk. To … June 25, 2024 at 9:53 PM UTC

[Order Manager Latency Issues] ℹ

Investigating - We are investigating a potential issue that might affect loading issues in Order Manager and Business Manager, as well as latency when using the product. There may also be some … June 22, 2024 at 12:11 AM UTC

[Order Issue Detected] ℹ

Investigating - We are seeing recovery for an issue occurring earlier this evening, affecting order import, order delay, and unpausing stores. Our team has been successfully unpausing stores that … June 16, 2024 at 1:34 PM UTC

[Order Manager Login Issues Detected] ℹ

Investigating - We are investigating a potential issue that might affect logging into Order Manager on the Otter tablet. Our team is working to resolve this as soon as possible. In the meantime, you … June 13, 2024 at 5:05 PM UTC

[86ing Errors Detected] ℹ

Investigating - We are investigating a potential issue that might affect 86ing items for Doordash integrations. Items may still be 86’d properly, however, our team is taking precaution to make … June 11, 2024 at 10:14 PM UTC

[Order Manager Outage Detected] ℹ

Mitigated - We are seeing recovery for an issue impacting Order Manager and loading/ log-in issues for kitchens. Thank you for your patience, and we will continue to monitor. June 11, 2024 at 5:35 PM UTC

[86ing Errors Detected] ℹ

Investigating - We have resolved an issue regarding an “unexpected error” when attempting to 86 items on Order Manager/ Business Manager. Thank you for your patience, and feel free to … June 1, 2024 at 12:26 AM UTC

Uber Eats Connections Disrupted ℹ

Investigating - We are investigating a potential issue that might affect Uber Eats connections for order imports and acceptance. Our team is going through and fixing these connections. Thank you for … May 22, 2024 at 4:29 PM UTC

Financials Outage Detected ℹ

Investigating - We are investigating a potential issue that might affect the uptime of one our of services. We are sorry for any inconvenience this may cause you. This incident post will be updated … May 8, 2024 at 3:13 PM UTC

Financial Data Issues Detected ℹ

Investigating - We are investigating an issue affecting financial data, and it may be affecting your “Transactions” tab in Business Manager. Our team is working on resolving this issue as soon as … April 25, 2024 at 12:17 AM UTC

Integrations Outage Detected ℹ

Investigating - We are investigating a potential issue that might affect the connection of some of our connections or missing integrations. This may affect order import, menu functions and storefront … March 16, 2024 at 7:01 PM UTC

Outage Detected ℹ

We have mitigated an outage affecting store operations and are seeing recovery. We are in the process of unpausing stores affected. Thank you very much for your understanding and we apologize for any … March 5, 2024 at 2:48 AM UTC

Uber Eats is Experiencing an Outage ℹ

Resolved - A third-party issue impacting UberEats operations, including creating and sending Orders to Otter, has been resolved. February 13, 2024 at 10:01 PM UTC

Outage - Internal Systems Down ℹ

Operational - Our team has recovered our internal tools and order processing products to operational stage. January 27, 2024 at 12:54 AM UTC

Latency Outage on Product Tools ℹ

Investigating - We are investigating an outage that is affecting our internal tools, as well as some of our products affecting Order Manager and Business Manager, including slower loading pages. Our …